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Q: How can I track my order? 

A: You will receive an email with the tracking link when your order ships.

Q: Why aren't all fonts available on every product?

A:  All fonts are not compatible with every design. You will be able to choose the font option that will look best for the design on the list of fonts

Q: Can I cancel my order.

A: Yes, however, all cancellations must be made within 12 hours.

Q: What is your return policy

A: Personalized items are non - refundable. Please see our return policy for more information Return Policy 

Q: Can I just purchase the pendant?

A: All items are sold as listed. We do not break up products.

Q: If I pay Express will I receive it faster. 

A: Express shipping is simply upgrading the shipping speed it does not include my processing time. 

If you need a rush order. Please select the listing rush my order and your order will ship within next business day.

Q: My order totaled $75.00 why don't I have free shipping?

A: Your merchandise total (excluding shipping) must equal $75.00 in order to qualify for free shipping. 

Q: My payment was not accepted 

A: Be sure that have you have entered the information on file with your cards issuing bank *eg: address, zip code and cvc or your purchase will not process and you will be blocked from another attempt. This is for your protection.