Q: How can I track my order?
A: You will receive an email with the tracking link when your order ships.
Q: Why aren't all fonts available on every product?
A: All fonts are not compatible with every design. You will be able to choose the font option that will look best for the design on the list of fonts
Q: Can I cancel my order.
A: Yes, however, all cancellations must be made within 12 hours.
Q: What is your return policy
A: Personalized items are non - refundable. Please see our return policy for more information Return Policy
Q: Can I just purchase the pendant?
A: All items are sold as listed. We do not break up products.
Q: If I pay Express will I receive it faster.
A: Express shipping is simply upgrading the shipping speed it does not include my processing time.
If you need a rush order. Please select the listing rush my order and your order will ship within next business day.
Q: My order totaled $75.00 why don't I have free shipping?
A: Your merchandise total (excluding shipping) must equal $75.00 in order to qualify for free shipping.
Q: My payment was not accepted
A: Be sure that have you have entered the information on file with your cards issuing bank *eg: address, zip code and cvc or your purchase will not process and you will be blocked from another attempt. This is for your protection.